Shipping and Refund Policy
Effective Date: February 2026
Welcome to Hazoox (https://hazoox.com). This Shipping and Refund Policy explains our shipping procedures, delivery times, and how we handle returns and refunds.
Shipping Costs
UK: Free
Europe: £14.99
Worldwide: £24.99
These are fixed shipping prices. In the future, if we add more warehouses, shipping costs may be reduced.
Shipping Times
Estimated delivery times vary depending on your location and product availability. Delivery dates are estimates only and are not guaranteed.
Hazoox is not responsible for delays caused by carriers, customs, or unforeseen circumstances.
Customs and Taxes
For international orders, customers are responsible for customs duties, import taxes, and any additional fees imposed by their country (DDU – Delivered Duty Unpaid).
Shipping Address
Customers must provide accurate shipping information. Hazoox is not responsible for packages sent to incorrect addresses provided by the customer.
Order Tracking
Once your order is shipped, you will receive a tracking number via email. Tracking allows you to monitor the progress of your shipment.
Returns
If you wish to return a product, please contact us through our Contact Us page with your order number.
Refunds
Refunds apply only for the product price.
Shipping costs are non-refundable.
Approved refunds will be processed using the original payment method.
Damaged or Incorrect Products
If you receive a damaged or incorrect product, contact us immediately with your order number and a description of the issue. We will work to resolve the problem, which may include a replacement or refund for the product price.
Changes to Policy
We may update this Shipping and Refund Policy from time to time. Changes will be posted on this page.
Contact
If you have questions regarding shipping, returns, or refunds, please contact us through our Contact Us page at https://hazoox.com.