FAQ

FAQ – Hazoox
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Frequently Asked Questions

Everything you need to know about Hazoox products and orders.

Product Questions
No. Hazoox products are designed for vehicle interiors only. Do not spray on humans, pets, or any living body. In case of accidental contact or ingestion, seek medical advice immediately.
Use Hazoox only on car interiors such as carpets, seats, and upholstery. Avoid applying on areas that may damage sensitive materials without patch testing first.
Yes. Always patch test Hazoox on a small, hidden area — especially on light-coloured carpets or delicate surfaces — before full use.
Hazoox is available in both unscented and premium scented versions. Our fragrances are subtle and luxurious, designed to neutralise odours while adding a pleasant aroma.
We have a wide range of premium aromas, carefully curated for cars. Customers can choose from unscented or fragranced versions depending on their preference.
Yes! We offer special orders for companies, car detailers, or gift purposes. Contact us to discuss bulk or event-specific options.
Orders & Returns
If you received an incorrect product, contact us via the Contact Us page. Please include:
  • Your name and order number
  • Product name and code of the item you ordered
  • Product name and code of the item you received
  • A photo and description of the incorrect item
Do not return anything until our Customer Care team instructs you. This ensures we get the correct item to you as quickly as possible.
We're really sorry to hear that. Please contact us via the Contact Us page within 1–2 days of receiving your order and include:
  • Your name and order number
  • Product name and code
  • A clear photo of the fault
  • A description of the fault
This will help us resolve the issue as quickly as possible and provide a replacement.
Hazoox does not offer refunds for opened products, but we will provide replacements for faulty or damaged items.
Some of our popular Hazoox products may sell out quickly. If an item is out of stock, check our New Arrivals section for alternatives. Please note: our team may not always know if a product will return, so it's best to explore other options rather than wait.
Always include your name, order number, product name and code, a photo of the item, and a short description of the issue. This helps us fix it as fast as possible.

Still have a question?

Our team is happy to help — just drop us a message and we'll get back to you quickly.

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